Question 1

What is a community association?

Accepted Answer

A Community Association is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to provide a communal basis for preserving, maintaining, and enhancing the Community. A Community Association also provides governance with provision of the legal documents: CC&R’s, Bylaws, and Articles of Incorporation. The Community Association is financially supported by all members of the Association. Membership is both automatic and mandatory.

Question 2

Can I pay my assessments online?

Accepted Answer

Yes! Once you are logged in, select the “Make a Payment” button.

Question 3

What are the Governing Documents of an Association?

Accepted Answer

Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:
Articles of Incorporation
Declaration of Covenants, Conditions and Restrictions
By-Laws
Rules & Regulations

Question 4

What are the Articles of Incorporation?

Accepted Answer

Bring the corporation into existence
Define the basic purpose and powers of the corporation
Indicate there will be a board of directors and may, identify the initial board

Question 5

What are Declaration of Covenants, Conditions and Restrictions?

Accepted Answer

The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering contracts, raising funds, filing liens, and collecting fees in a foreclosure.

The Declaration may contain:

Definitions of the physical elements of the property
The method for determining the share of interest in the common area for each property owner
A list of the responsibilities for the association and individual owners and permitted uses of common areas and individual units or property lots
Responsibilities for care of the association and the common areas
Restrictions on the use or enjoyment of properties in the association and common areas

Question 6

What are Bylaws?

Accepted Answer

The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the
association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the
association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable
guidance for board members at meetings in addition to:

Requirements of membership meetings
Voting rights of property owners
Procedures for electing the board of directors
Procedures for the board of directors to elect officers
General powers and duties of the board

Question 7

What are Rules & Regulations?

Accepted Answer

Rules and regulations are the operational and behavioral rules that apply directly to association residents and their guest(s). They describe acceptable and/or unacceptable conduct for all Owners, their guests, visitors and renters. Rules and regulations  provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas. You can find copies of your Association Rules & Regulations under Documents.

Question 8

I have a question about my account or billing. How do I contact the management company?

Accepted Answer

Login to the Community Portal. At the bottom of your Dashboard click on the button "Submit a New Request". Then click on General Request.  From there, you will choose an appropriate topic for your request and fill out the form.

Question 9

I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and
manage both of my accounts in my Owner Portal?

Accepted Answer

Login to the Community Portal. At the bottom of your Dashboard click on the button "Submit a New Request". Then click on "General Question".
Please provide the property addresses of the accounts you would like to access on one Portal login.  Note, all the properties must have identical owner names on the deed, same primary phone, email and mailing address.

Question 10

What forms of payment do you accept?

Accepted Answer

The preferred payment format is via EPAY via the online portal; however, we do accept bill pay checks through your bank, personal checks and money orders, sorry, no cash.

Question 11

How do I request maintenance?

Accepted Answer

To submit a maintenance request please use login to the community online portal for the quickest response.

Question 12

What and Who is the Board of Directors?

Accepted Answer

The Board of Directors is elected by the Homeowners, or as otherwise specified in your Community Association Bylaws. The Board of Directors’ responsibility is operating the Community Association on behalf of the property owners. The Board of Directors will implement policies, standards, procedures, programs and develop the annual budget for their Community.

Question 13

What is my assessment?

Accepted Answer

Assessments are the Homeowner’s financial obligation to the Community Association. Assessments cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Each Association is unique and due dates for assessments vary. Check your Association’s specific policy for more details on due dates or contact our office.

Question 14

How is the amount of my Assessment determined?

Accepted Answer

The Department of Real Estate typically requires an initial budget from the developer for each Community that a developer proposes to build. This budget is set depending upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: such as siding/painting, lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors and adjusted periodically to meet anticipated expenses.

Question 15

Will my assessment go up next year?

Accepted Answer

There is no concrete answer to whether or not your assessment will go up. Typically, your Association Declarations provide for annual increases, in most cases, there is a set percentage that is not to be exceeded per year without the vote of the property owners. The Board of Directors may approve an increased budget, in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.

Question 16

What happens if I don’t pay my assessment?

Accepted Answer

Community Associations are dependent upon timely receipt of assessments due from each property owner. Late payments will result in late charges and possibly interest to your account. In addition, the Association has the right to turn over delinquent accounts to the attorney for collection of assessments.

Question 17

Do I need approval to do exterior changes to my property?

Accepted Answer

In a single family home community all permanent exterior changes must be submitted for approval by a Design Review/Architectural Committee or your Board of Directors prior to any work being performed. 
In a condominium or townhome community, exterior changes are prohibited, with the exception of windows, doors, satellite dishes, and some balcony or porch railings, once approved by the Design Review/Architectural Committee and/or Board of Directors.
Exterior changes that are completed without prior approval by the Board of Directors or Design Review/Architectural Committee, may require the property owner to remove or correct the alteration and/or be fined for the violations.

Question 18

What do I do if I want to report a violation or complaint?

Accepted Answer

All violations must be submitted to the Association in writing. You can submit the violation via operations@cmgs.co, by mail, or through your online portal.

Question 19

Who is Custom Management Group?

Accepted Answer

Custom Management Group, Inc. was retained by your Board of Directors to oversee the daily management of the Community, to maintain the financial records and to assist the Board in all other business affairs of the Association. Custom Management Group (CMG) acts solely as the agent of the Association in the performance of its duties under the governing documents. CMG exercises no control, responsibility for activities conducted or circumstances’ existing on the property, as the Association’s Board of Directors has the sole power to make decisions regarding the property.
The CMG Services team can assist Homeowners with almost all matters, related to your Associations administration, operations and financials and can help with any questions regarding your account. CMG Management can be reached at 303.752.9644 or via our Contact Us page.

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Answers to Frequently Asked Property Owner Questions